Privacy Policy

This privacy policy explains what personal data we process when you visit the Gerra Collection website or buy from us, how we use it, and what your rights are.

1. Data Controller
Gerra Collection (Bengisu ŞULAN, sole proprietorship), Soğanlık Orta Mahallesi, Güzelgün Sokağı No: 11, 34880 Kartal / Istanbul, Türkiye. Contact: info@gerracollection.com

2. Data We Process
The name, billing and shipping address, email address and phone number you provide at checkout; the name, email, phone number and message you write in our contact and bespoke forms; the email address you give when subscribing to our newsletter; and technical data created when you use the site (IP address, browser and device information, page performance and error logs).

3. Cookies and Analytics
The site uses a single strictly-necessary cookie (gerra_cart_id) to remember your shopping cart. No advertising or personalisation cookies are used. We use Vercel Analytics and Speed Insights (cookieless) to measure performance and Sentry to detect errors (a technical record of the session may be captured when an error occurs). Our forms are protected from bots by Cloudflare Turnstile.

4. Purposes
We process your data to receive, deliver and invoice your order; to answer your requests; to send our newsletter (only with your consent); to keep the site secure and working; and to meet legal obligations.

5. Sharing
Your data is shared only as needed with our e-commerce platform ikas and payment provider, shipping companies, hosting and monitoring providers (Vercel, Sentry, Cloudflare), and with authorities where legally required. Some of these providers may be located outside Türkiye. Your card details are never stored on our systems.

6. Retention
Order and invoice data is kept for the period required by law; form messages for a reasonable time after the request is resolved; newsletter addresses for as long as you stay subscribed.

7. Your Rights
You may request access, correction, deletion or restriction of your personal data, object to its processing, or unsubscribe from the newsletter at any time by writing to info@gerracollection.com.